cielocell uses a travel esim. to connect to local mobile networks, data roaming must be turned on for your cielocell esim. this lets the esim use mobile data in the country where you're connected.
to avoid unexpected charges from your normal mobile provider, make sure cielocell is selected for mobile data and keep data roaming off on your personal sim — unless you intentionally want to use it.
iphone / ios
- open settings
- tap cellular or mobile data
- select your cielocell esim
- turn on data roaming
- go back to cellular data / mobile data and select cielocell as the data line
android
the exact menu can vary by phone brand. for many android phones:
- open settings
- go to network & internet or connections
- tap sims, sim manager, or mobile network
- select your cielocell esim
- turn on mobile data
- turn on data roaming
for samsung phones, this is usually:
settings → connections → sim manager / mobile networks → data roaming on
) },
{ slug: 'disabled-esim', q: 'why does my esim show as disabled or off?', a: (
your esim can be installed correctly but still be turned off in your phone settings. if the cielocell esim is disabled, your phone can't use it for mobile data.
do not delete the esim to fix this. first, check that the esim is turned on and selected for mobile data.
iphone / ios
- open settings
- tap cellular or mobile data
- select your cielocell esim
- turn on turn on this line
- go to cellular data / mobile data
- select cielocell as the line for mobile data
android
- open settings
- go to network & internet, connections, or sim manager
- select your cielocell esim
- turn on the esim / use this sim
- select cielocell for mobile data
- make sure data roaming is on for the cielocell esim
) },
{ slug: 'location', q: 'how does cielocell know where i am?', a: "cielocell detects your current region and shows the data options available there. in some cases, you may be able to choose a broader region." },
{ slug: 'number', q: 'do i keep my regular number?', a: "yes. cielocell gives you mobile data through an esim. your regular sim and phone number can stay active." },
{ slug: 'coverage', q: 'how does coverage work?', a: "cielocell connects through partner mobile networks. coverage depends on your location, device, and local network availability." }];
// Deep link support: /help/roaming, ?topic=roaming, or #roaming opens + scrolls
// to the matching FAQ so the answer is readable immediately.
React.useEffect(() => {
let target = '';
try {
const params = new URLSearchParams(window.location.search);
target = (params.get('topic') || '').toLowerCase();
if (!target) {
const seg = (window.location.pathname.split('/').filter(Boolean).pop() || '').toLowerCase();
if (seg && seg !== 'help' && seg.indexOf('help.htm') !== 0) target = seg;
}
if (!target && window.location.hash) target = window.location.hash.slice(1).toLowerCase();
} catch (e) {}
if (!target) return;
const idx = faqs.findIndex((f) => f.slug === target);
if (idx < 0) return;
setOpenFaq(idx);
// Wait for the panel to expand before measuring, so we land on the question.
const jump = () => {
const el = document.getElementById('faq-' + target);
if (el) window.scrollTo({ top: el.getBoundingClientRect().top + window.pageYOffset - 16, behavior: 'auto' });
};
setTimeout(jump, 250);
setTimeout(jump, 600);
}, []);
return (