terms of
service.

CieloCell is operated by CIELO CELL LTD, a company registered in England and Wales under company number 17240303. Our registered office is 174 Stephendale Road, London, England, SW6 2PN, United Kingdom. These Terms govern your use of the CieloCell app, eSIM data plans and rewards. By creating an account or using the service you agree to them, so please read them before creating an account or obtaining a plan. Our Privacy Policy explains how personal data is handled and the choices available to you. Agreeing to these Terms is not consent to optional advertising or tracking; where consent is required, you are asked separately in the app.

CieloCell provides prepaid mobile data through an eSIM. You can buy eligible data plans or obtain eligible plans using points earned through ads and tasks available in the app. The service is data-only: it does not provide a mobile telephone number, carrier voice calls or SMS. Internet calling and messaging apps can use your data allowance. You may keep your normal SIM and number, subject to your phone's capabilities and your existing provider's charges. Plans can be used in their stated coverage area for travel, everyday connectivity or backup data. Each plan has its own allowance, coverage and validity period, shown before purchase or redemption.

You can sign in using Google or Apple. Keep access to your sign-in account secure and contact support@cielocell.com if you suspect unauthorised access. The same user cannot use the CieloCell app on two devices at the same time. Contact support before changing phones. Do not create or use duplicate accounts to abuse welcome data, earning limits or rewards. You must not sell or transfer an account, impersonate another person or use another person's account without authorisation.

Your phone must support eSIM, be carrier-unlocked and run a supported software version. Compatibility can depend on the precise model and regional variant. An EID displayed by dialling *#06# is a useful initial check, but does not guarantee that your device can use CieloCell. Check compatibility and carrier-lock status before obtaining a plan. If installation or connection fails, contact support so we can investigate. Your statutory rights for a faulty or misdescribed service are unaffected.

Follow the in-app instructions, your installation email or our installation guide at https://www.cielocell.com/install-esim.html to install and configure your eSIM. Installation requires an existing internet connection. Keep your QR code and activation details private. To get online you need network coverage and a valid plan for your location with data remaining. Your installed eSIM is tied to the phone where it was installed. Removing it does not transfer it to another phone. Additional plans normally use the same eSIM on that phone. The eSIM profile itself does not expire; individual plans do. Contact support before deleting the profile or changing phones. Support can help with supported same-phone reinstallation and will do its best to help you obtain a replacement on a new phone and preserve your plan. There is no replacement fee, but replacement and plan preservation are not guaranteed and may take time depending on technical feasibility and the support queue. Your points remain linked to your user account when you change phones, subject to their normal expiry and reward rules. You cannot use the app on both devices at the same time.

CieloCell does not impose speed restrictions on its plans. Free, point-earned and paid plans receive the same speed treatment. Actual speed, available network technology and coverage depend on your location, device, signal, partner networks and network conditions. We do not guarantee a particular minimum speed or uninterrupted coverage everywhere. Each plan has a finite data allowance and validity period. When its allowance is exhausted, it stops providing data; there is no additional unlimited low-speed allowance.

Use the service lawfully. A supported personal hotspot may be used for personal sharing, and that usage comes from your plan's allowance. You must not resell the service without permission, send spam or malware, disrupt networks, access other people's accounts, or tamper with the app or eSIM. You must not automate or falsify rewarded activity, create duplicate accounts to obtain improper rewards, spoof eligibility, or bypass earning limits and verification. Rewards require genuine completion of the stated requirements by an eligible user. We may investigate suspected abuse and correct or reverse invalid rewards following review. Restrictions and the treatment of legitimate purchases are explained in section 13 below.

You can earn points through ads and tasks enabled for you in the app. Availability, eligibility, completion requirements, rewards and limits are shown in the app and can vary by country, provider and activity. We do not guarantee an unlimited supply of ads or tasks, a fixed earning rate or a fixed amount of free data each day. Rewards are credited after the applicable completion and verification requirements are met. Starting an activity does not guarantee a reward. Check any additional provider terms and privacy information shown for a task before participating. If a reward appears missing, contact support with the activity and completion details so it can be checked. Points can be exchanged for eligible data plans at the points price displayed in the app. Cash-plus-points payment is not currently supported. A purchase or redemption requires your confirmation; plans are not purchased automatically. The free welcome allowance is 50 MB where that route is available. Welcome options and onboarding requirements depend on your country and are shown before you choose an option. The free route requires completion of the displayed onboarding ads: at least three, with more required in some countries. The paid route does not require onboarding ads and provides a larger country-specific allowance, shown before purchase. There is no separate activation fee. Points expire after one year. Tier status can change if the applicable qualifying points are no longer sufficient.

Prices, currencies, applicable taxes and points requirements are displayed before you confirm an order. Country-specific paid welcome options and plan prices can vary. There is no activation fee. The total shown at checkout governs that purchase. Payment is handled by the payment service shown during checkout. Future price changes do not alter an already confirmed purchase. CieloCell does not automatically purchase or renew plans. If you need another plan, you must choose it and confirm the purchase or points redemption.

A plan's validity starts on the day you purchase it or acquire it with points. Installing the eSIM later, travelling later, switching it off or removing it does not delay or pause that period. Each plan's allowance, coverage, duration and expiry are shown in the app. The plan stops providing data when its allowance is exhausted or its validity ends. Welcome data also has a finite allowance and the validity and expiry shown in the app. Installing later does not pause that period. An additional plan has its own allowance and validity period. Adding a plan does not automatically merge remaining data or extend another plan's expiry. The eSIM profile itself does not expire, but keeping the profile does not keep an expired plan active. Expiry does not remove statutory remedies for a faulty or misdescribed service.

Our refund policy for paid plans: we offer a seven-day refund window from the date of purchase for paid plans on which no data has been used. Contact support@cielocell.com with your account email and order reference. You may describe the reason for your request, but a reason is not required to exercise statutory withdrawal rights. We will check the purchase and usage records and explain the refund route. There is no activation fee. Your legal rights still apply. This voluntary refund policy does not affect statutory cancellation rights or remedies where a service is faulty or does not match its description. Those rights are not limited to seven days or to plans with zero usage. Statutory cancellation: depending on the law applying to your purchase, you may have a statutory cancellation or withdrawal period, commonly 14 days for an online service contract. Starting to use a plan does not by itself remove your statutory cancellation right. Where you expressly requested early service and the law permits it, a proportionate charge for the service supplied may apply. An exception to cancellation rights applies only when its legal conditions have been met. Payment-provider and bank processing times can affect when a refund reaches you. Contact support@cielocell.com to cancel, request a remedy or ask about your rights.

You can delete your account in the app: Profile → Settings → Delete Account. You can also contact privacy@cielocell.com to request deletion of personal data. Deleting the app or removing the eSIM from your phone does not delete your CieloCell account. Closing an account can prevent access to its plans and rewards. Before closing an account with an active purchase, contact support if you need help understanding the consequences or requesting a remedy. The Privacy Policy explains privacy rights and any information that must be retained. Account closure does not remove your statutory consumer rights.

We may restrict service or reward activity where reasonably necessary to protect accounts or systems, investigate suspected abuse, comply with law or address a serious breach of these Terms. We will explain the action and provide a support review where reasonably possible, unless doing so would compromise security or a legal requirement. Invalid or fraudulently obtained rewards may be corrected or reversed. Legitimate purchased plans and statutory remedies are handled separately. Contact support@cielocell.com if you believe a restriction is mistaken.

The CieloCell brand, app, software and website content are owned by or licensed to CIELO CELL LTD. You may use them in accordance with these Terms. Using the service does not transfer ownership of those materials to you.

We use partners for connectivity, eSIM provisioning, sign-in, payments, ads, tasks, support and technical operations. A third-party task may have additional terms shown before participation. The Privacy Policy explains the processing of personal data. Using a partner does not remove CieloCell's own obligations under these Terms or applicable law. If a partner-related issue affects a plan or reward, contact CieloCell support so we can investigate and explain your options.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or your mandatory consumer rights. We are responsible for loss or damage for which applicable law makes us responsible, including qualifying loss resulting from a breach of our obligations.

These Terms are governed by the laws of England and Wales. This does not affect mandatory consumer rights you have under the law of your country of residence. You may bring a claim in any court that applicable law permits. If you have a complaint, contact support@cielocell.com so we can try to resolve it.

We may update these Terms. We will identify the effective date of changes and tell existing users about material changes through the app or email before they take effect, except where applicable law requires a different process or a change is needed urgently for legal or security reasons. Changes will not retroactively remove statutory rights or arbitrarily reduce an already confirmed purchase. Where a change requires your agreement or gives you a right to end a contract, we will explain that right and the applicable process.

CIELO CELL LTD Company number 17240303 174 Stephendale Road, London, England, SW6 2PN, United Kingdom Support, rewards, replacements, complaints and refunds: support@cielocell.com Privacy requests: privacy@cielocell.com General enquiries: hello@cielocell.com